Top tips from Mesmo Consultancy (and Associates) on how to save time and improve business and personal performance by ‘Taking Control of your Inbox’ and using proper business email etiquette.
Sunday May 13th, 2018, 8:36 pm
Email overload will increase the risk of a breach of GDPR. Email overload and GDPR is like a red rage to a bull. Email management and compliance with GDPR starts at the individual user level. You can have all the organisational policies and technology infrastructures in place but if individuals are sloppy then there is a high and un-managed risk of breaching GDPR. It is not uncommon now for business executives and their PAs and EAs to be expected to handle over 100 emails per day. As business email overload continues to rage unabated so too the risk of making an error and sharing personal data by email which really should be kept private.
Whilst your organisation will have a GDPR policy and hopefully the relevant IT infrastructure, here are four ways every individual email user can help to improve compliance and protection of personal data.
- Check, check and re-check to whom you are really sending that email. Don’t rely on the auto address function because it cannot distinguish between Matt French at ABC.com and Matt French at XYZ.com. It will just pick the one you use most frequently.
- Use the email software functionality to help you limit the above risks, eg Quick Steps in Outlook.
- When forwarding an email, review the whole chain no matter how long, to ensure there is nothing you should not be sharing with the new recipient.
- Check old emails for data you should not be keeping. Again use the software tools to help you.
How well are you training your staff about effective business email management and GDPR? Can you afford to pay up to 4% of turnover (or £17M) for breaching the new GDPR Act?
These are just four of at least ten ways you can mitigate the impact of email overload on GDPR
Call us now for more information about Mesmo Consultancy’s ‘Email Management and GDPR’ workshops and consultancy services.
Sunday April 1st, 2018, 7:50 pm
Email security remains a top priority for most IT Departments and especially as GDPR approaches. Here are five top ways to improving email security in your organisation and make sure you are not the one to open the door to the cyber-criminal.
- Check and re-check the email. With auto-fill it is all too easy to send your email to the wrong Jack Thief. At one organisation the Corporate Lawyer was frequently asked about the Pantone colour to use for an advert. Whilst the Marketing Director was sent delicate often highly confidential information about pending legal transaction. Why? They both had almost identical names and hence email addresses. Checking the address before hitting improves email security.
- When forwarding an email check the content of the whole email. It is unbelievable the number of clients who tell me they have been forwarded an email only to find something about themselves buried in it – often about 10 conversation down! It is not unknown for this to result in legal action. Always scroll to the very end of the email you are about to forward to check there is nothing the new recipient might either be offended by or see confidential information to which they should not be privy eg sales data when the recipient is another supplier. This improves email security.
- Avoiding sending raw Office documents. When possible always send Office files as PDFs. Although not fool proof it does help limit the scope for making changes then denying the change. Also it helps improve the integrity of the file and reduce the risk of exposing edits and comments which have not been completely removed and may also contain confidential information. Email security and integrity is increased.
- Password protect/encrypt highly confidential files. The choice is usually dictated by IT. The key for us as individuals is to make optimum use of the available security technology when sending highly confidential files and not be lazy. Always a good way to improve email security.
- Be ruthless about what attachments you open. We have said it many times before but recent surveys show that cyber-attacks through malware hidden in Word files are up by 33%.
Concerned about any of these points? Call us now to discuss how Mesmo Consultancy’s Smart Email Management masterclasses and workshops can help improve email security.
Sunday April 1st, 2018, 6:17 pm
However difficult life may seem, there is always something you can do and succeed at.
And sometimes we allow technology to make our lives even more difficult, for example by using Google instead of our brain to find the solution to a problem as illustrated by the first article of note. Here is Mesmo Consultancy’s top five articles on business email management for April.
1. Facebook and Instagram are killing off our memories. A new study has found what many have long suspected. The constant use of smart phones is altering our memories by stopping our brain from making a full note of the moment we are experiencing. That is noting smells, colours, voices and their tone etc all of which help us recall the facts relating to that moment.
2. Stanford students demand Apple help them stop using their phones so much. The intrusion of smart phones into our lives and the potential havoc it can wreck has also been the focal point of recent protests to Apple by students from Stanford University. If the post Millennial Generation are starting to protest perhaps it is time we too ‘should look up at the starts and not down at our feet’.
3. In France it’s illegal to expect employees to email after hours – and now New York could be next. Yes, New York is considering following in France and Germany’s foot steps. Could this happen in the UK where we already have some of the longest working hours in Europe. It would be a great shame if we did use a sledge hammer to crack this nut rather than cajoling business leaders into implementing some sustainable email management practices.
4. Its time to get rid of the to-do-list. Articles by Alexandra Samuel are always through provoking. How often have you missed an important deadline even though its been on your to-do-list? Here Samuels bares her soul and owns up and suggests some ways to over come the challenge. For example, prune the to-do-list once a week. Use the calendar for tasks with absolute deadlines, add a follow-up flag on emails or use a service like Boomerang.
5. Malware attacks leveraging MS Word documents grew by 33% in Q4. Hackers are increasingly sending malware hidden in Word documents. You receive an innocent email which says ‘this document is protected, enable editing to view content’. Forget it. As you activate the editing function in Word so you activate the malware. Increasingly organisations (large and small) need multi-relayed security applications.
Wednesday February 14th, 2018, 7:14 pm
Finding emails often comes up as a request for more information during Smart Email Management workshops. Nothing is more frustrating than trying to find an email you know you received/sent but it’s not where you expected it to be. As you start to waste time so the stress levels rise too. Here are four easy ways to find that elusive email. Outlook starts with the inbox but there are several ways to search all your folders.
1. Click the hyperlink ‘Try searching again in All Mail Items’. If you are not good at keeping your inbox clean it is easy to overlook this link at the bottom of the initial inbox search.
2. Set the default to Search All Folders. Outlook defaults to the folder you have highlighted, usually the inbox. To make it automatically search all folders go to File/Options/Search and check the box marked All Folders. Then click OK. Now all your future searches should search all your mail folders. Clearly with a big inbox you might need to refine your search criteria.
3. Remove any search limits. The default in Outlook is to ‘Improve search speeds by limiting the number of results shown’. The limit is about 250. If you have an enormous inbox you may need to override this setting. As As in (2), Go to File/Options/Search and uncheck the box marked ‘Improve search speeds by limiting the number of results shown’.
4. Use the Search Folders At the bottom of your Inbox is a set of ‘Search Folders’.
There are a few pre-defined ones such as Larger Than 500 KB. However you can set up some personalised ones too and especially for those searches you do frequently eg from a key contact but whose emails might be filed in several folders. Right click on the Search Folders (folder) and use the Dialog Box which appears.
Don’t forget, the bigger your inbox the harder and longer it might take to find that elusive email. If you just spend more than ten minutes searching for an important email, now might be the time to start seriously de-cluttering.
All these tips assume all the emails you need are in your personal inbox. This is often not the case when they are project related. They may be scattered across several inbox and sets of public folders. In this case you need to look at using a dedicated email management application such as Mail Manager.
Wednesday February 14th, 2018, 6:46 pm
Business email management articles for February focus on having a digital detox, what happens when senior managers keep emails late at night and on Sunday evenings and reducing email overload by viewing your inbox as an information toll road.
Life is like riding a bicycle. To keep your balance you must keep moving.
This reminded me of how people often say they feel about trying to keep on top of their inbox. Add to that recent research on the toxic effect a senior manager has on his team’s well-being when he sends emails on Sunday, it is therefore little wonder that having a digital detox has been a persistent theme these last two months.
1. If you multitask during a meeting your team will do so to. The theme is not new, as the senior manager your behaviour sets the role model for your team but it seems that they are often blind to it and especially in terms of meeting and email behaviour. Whilst as a senior manager you might want to put aside time on Sunday to prepare for the week, you should not expect your team to do so. However, in reality every hour a senior manager spends on out of hours emails, translates into an extra twenty minutes of additional time for their direct reports.
2. Why quitting smart phones is the new quitting smoking. Had enough of friends and colleagues checking their smart phones whilst you are talking to them? Well you might not have to put up with such bad behaviour for ever.
3. How to Break Up with your Phone. If you need help with your digital detox a new book is at hand by Catherine Price. Click here for review. No we don’t have a copy because in our eyes it is all about that old fashioned skill of restraint and being comfortable with one’s own company. And once you have restrained, treat yourself for reaching your goal. Then stretch the goal a little more. And round the loop you go again.
That said, if you are suffering from serious social media addiction you might find a few useful tips.
Otherwise call us about our cure email addiction coaching programme.
4. Digital distractions are making us dumb and twitchy. I think we already know this but one interesting factor to emerge from a recent study is the role of pen and paper to help re-engage the brain and reduce the impact of information overload. And it can be part of your digital detox tool box.
5. View your inbox as a toll road to reduce email overload. This is a short article from Dr Seeley on how you can use the toll road approach to quickly ensure only the really important emails make it into your main inbox. There is a longer more detailed version in Taking Control of Your Inbox.