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Top tips from Mesmo Consultancy (and Associates) on how to save time and improve business and personal performance by ‘Taking Control of your Inbox’ and using proper business email etiquette.

Time Management to Prevent Email Overload

Saturday April 2nd, 2016, 11:54 am

The key is not to prioritise what’s on your schedule but to schedule your priorities.

Stephen Covey

You decided not to allow the arrival of each new email to distract you and instead deal with them in batches. What is the best way to manage your time when dealing with email is a question I am often asked. The most important decision is how much time to allocate before suffering email overload. Fifteen to sixty minutes is a good yardstick. Be ruthless and don’t just keep going, otherwise other important tasks will not be done.

You may need to make a meeting with yourself to deal with your email. If you have a day of meetings you will need to deal with them in the margins.

The key is to review and prioritise, based on the email’s subject-line, and decide what is either urgent or important and deal with

these first.

  1.  Swiss Cheese Approach. A good approach for busy days. Deal just with the important emails in small chunks (maybe between meetings). This way you make inroads into what otherwise feels like a daunting task – a bulging inbox. The Swiss Cheese approach was invented by Alan Lakein in his book ‘How to Get Control of Your Time and Your Life’.

2. Pomodoro. Allocate a specific block of time which you then break up into smaller chunks, traditionally of 25 minutes.

Pomodoro – Email Overload Time Management

(Smaller chunks also work.) Take a five minute break between each chunk and mark up your progress (eg 10 emails actioned and foldered out of the 30 which need attention).

Invented by Francesco Cirillo (a German designer) he called it Pomodoro because he used a tomato shaped timer and pomodoro is the Italian word for tomato. Keeping check on your time is essential with a conventional watch, Pomodoro timer (but might annoy colleagues) or an app. Click here for a review of some good apps and more help in using the technique.

3. Salami Slicing. Excellent when faced with a chronic attack of email overload. As the name suggest, slice the seemingly impossible task of reaching inbox zero (or at least a clean inbox) into much smaller achievable tasks which can easily be done in little blocks of time often 20 minutes. For example, dealing with meeting invites, responses to requests for information, approvals etc. You can now use the Pomodoro technique to help you.

Which ever technique you adopt, be careful not to leave a seemingly unimportant email which then become both important and urgent as this is a recipe for stress and disaster.

For more tips and advice on time management to prevent email overload see ‘Taking Control of Your Inbox’ or come on one of Mesmo Consultancy’s Brilliant Email Management workshops.

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Book of Note – April 2016

Friday April 1st, 2016, 9:23 pm

March saw the loss of two of the technology world’s giants, Ray Tomlinson (see articles of note) and Andy Grove who built Intel into the company we now know.  Grove was Hungarian but but like many fled in 1956.  Despite a thick Hungarian accent (like his compatriot George Solti) he became one of the technology industry’s greatest communicators and

His mantra was that to survive a company must constantly be on the look out for competitors that emerge and change the business landscape.  He documented his management style in ‘Only The Paranoid Survive’ which for many of us ranks as one of the top ten management books ever published.  I contains some wonderful gems like:

‘…it makes me scan my emails at the end of a long day  searching for problems: news of any disgruntled customers, potential slippages in the development of a new product….’

‘Classify the time you spend listening to them (the Cassadras in your network) as an investment in learning what goes on at the distant periphery of your business ….’

He invented the Dynamic Dialectic matrix to identify how well companies might survive depending on how well their top-down and bottom up actions are aligned.

Grove’s book should be mandatory reading for every would be entrepreneur and CEO.


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Articles of Note April 2016 – life after email

Friday April 1st, 2016, 8:21 pm

The death of the inventor of email prompted several authors and producers to reflect on not only the future of email but also lettersTypewritter.

  1.  Ray Tomlinson – founder of email dies. Yes, email was invented over 30 years ago by a quiet modest man who wanted to write a simple messaging programme and choose the @ to denote where the sender was ‘at’ as in located. Perhaps not surprisingly he never became addicted to email!  But little did he realise it would be the cause of today’s most prevalent office disease – email overload.

2.  The future of email – the BBC put together a short piece for NewsNight about whether or not email will survive another 30 years. Probably, yes but hopefully we will be making better use of alternatives for both sharing and sending short ephemeral communications.

3.  What might the world with less email look like?  Alexandra Samuel provides a very good and practical insight and reviews the good and bad side of using alternatives to email and especially from the perspective of archiving material.

4.  Lost in digitisation? As if reading Alexandra’s thoughts, Robert Shrimsley in the Financial Times questions what treasures will remain if we no longer either write with pen and paper or worse still use social media sights where the message/photo disappears once seen (like Snapchat). Will we still have any great letters and photos to help us form a picture of like in the 21st Century as our forefather left us a century earlier?


5.  Stopping a potential email war. How does the response of ‘points noted’ strike you? Passive aggression or a very smart way to stop a potential email war?

6.  Email with no regrets.  Sadly an email sent is rarely if ever deleted.  There is always someone somewhere who will have kept a copy and produce it just when you least expected. Here are some tips on how to minimise if not obliterate the need to feel remorse after sending an email.

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How to email with no regrets

Thursday March 17th, 2016, 9:38 pm

Sadly an email sent is rarely if ever deleted.  There is always someone somewhere who will have kept a copy and produce it just when you least expected.

Yes, in Outlook you can recall an email.  However as soon as one sees that recall message I defy anyone not to be tempted to open the offending email!

Here are a few recent email scandals where the sender is probably bitterly regretting they ever sent the original email.

  • VW – it turns out the head of US operations was sent an email about the emissions problems over 18 months ago.  No wonder he is on his way out.

    Email regrets

    Email regrets

  • Hilary Clinton continues to be dogged by the saga of the emails she sent through her own email account. It is not just about whether or not they contained classified information but the content as a whole.
  • Nick Moon director of  GfK NOP was exceedingly rude about one of the key Brexit campaigners Dominic Cummings.  Moon intended to email only a fellow director and called Moon ‘odious’.  But he hit Reply All and Moon being in the original Cc box  saw the email!

There is nothing new about emails you wish you had never sent.  It is that somehow we never seem to learn good email etiquette and that email sent, is an email kept for life.  Within everyday business you can take three easy steps to reduce the risk of creating an email scandal.

1.     Resist hitting Reply All – check who is in the To and CC address box and make sure you are sending it to the right people.

2.     Think and re-read your email before hitting send.  Ask yourself what if this turned up on the wrong person’s desk?

3.     Practice the art of ‘slow email’.  Write a rule to put every email into a holding pattern before it leaves your inbox.

For more suggestions see Mesmo Consultancy video on how the manage the risks of cyber crime and leaking confidential information.

How do you have a preferred way to manage  these risks to ensure you have no regrets about the emails you send?




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Distracted Beyond Belief

Wednesday March 2nd, 2016, 9:31 pm

One way to boost our will power and focus is to manage our distractions instead of letting them manage us.
Daniel Goleman

Are you distracted by each and every new email as it arrives in your inbox? Over the last few weeks it amazed us as to how many people still have all those new email alerts turned on. The reasons why range from ‘we are acting for clients in the middle of a merger’ to ‘my boss will ask for more coffee during a meeting’. The latter might just be valid, but and it’s a big but, often better decisions are made given a little extra time and space to think. Ever looked back and thought if only?

As to the second reason, can the boss not phone, walk to their PAs office? Would not any self respecting PA check on such matters during important meetings?

We live in an age of instant gratification so the faster we reply the better we feel. Or do we? Constant distractions have been shown irrevocably to reduce our performance. Moreover our brain becomes re-wired to think tactically and we lose the ability to think strategically. This is one of the first major challenges facing Sophie in Dr Seeley’s new book Taking Control of Your Inbox. Max the email genie from the Clean Inbox Kingdom provide some solutions.


  1. Turn off all those wretched new email alerts from the ding dong to the floating box. Stay focused for 20 to 30 minutes then review the inbox. For Outlook users go to File/Options/Mail. Under the Message arrival block, uncheck all the boxes. Click OK.
  2. Apply either the Pomodoro or Swiss Cheese Approach when you do switch to dealing with email. In each case it’s about identifying what is really important and dealing with those emails then returning to the task in hand.
  3. Manage sender’s expectations. Tell them when you will respond.
  4. Set aside specific time to deal with the rest of the emails.
  5. If needs be use your Out of Office message to buy time when dealing with an important task which requires your undivided attention.

Clients who have switched off all the new email alerts are always amazed at how much more they achieve in a day. As one client said last week – ‘you made me realise that the inbox is no more than a post box. When ready I will go and see that the postman has for me’.

For more help to take control of your day why not invest in a copy of Taking Control of Your Inbox (and life)?

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