Email etiquette to say thank you with sincerity

Tuesday February 12th, 2013, 3:04 pm

Saying ‘thank you’ is about both the medium and the content as David Tang wrote in the Financial Times last week.  A point I whole heartily endorse.  It is about conveying sincerity and it is better to send an email than do nothing.  If you choose to use email what is the best email etiquette to demonstrate sincerity?

Here are some tips.

  • Start with a sentence which picks out the highlights of the reason for the ‘thank you’.  For example, your report was timely and
    BomoArt Note Card

    BomoArt Note Card

    informative.  The day spent at was ……

  • Avoid using emoticons as they can be misinterpreted.  Also bearing in mind the percentage of mature people in the workforce, not everyone knows what they mean.
  • Use proper sentences, full words and no text speak.
  • Keep it short – don’t gush.
  • Send thank you emails as an exception rather than in response to each email your receive.

Call me old fashioned, (but as discussed previously) for my part I still prefer to send a conventional hand written note to express my gratitude, when someone has gone the extra mile.  And of course I am lucky having BomoArt as my  sponsor who provide me with the exquisite cards to do so.  That said, there is something about taking the time to buy a card that adds depth to the thank you.

However, in this day and age when first, many people are time poor and second, many cannot write properly and rely wholly on electronic devices, hopefully good email etiquette will help convey sincerity.

These are some of the aspects covered in Mesmo Consultancy’s Brilliant Email etiquette training masterclasses.


For more time saving tips and hints why not buy a copy of one of our books or let us run a Smart Email Management workshop for you and your colleagues.
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