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Polite reminder emails – top tips

Wednesday May 13th, 2020, 12:34 pm

Golf is fundamentally about being honest. I see people hit eight shots and tell me they shot five. I never say a word. It is a reminder to me of what is at stake.
Martin Sheen

What are the top tips for sending polite reminder emails that don’t look like you are either pushy or nagging. Writing polite reminder emails can be nearly as tricky as this situation the golfer finds himself in. Do nothing and there might be a disaster. Insert either a read receipt or high priority marker and if the other person is anything like me, this will ensure they ignore you.

A survey by Adobe in 2018 revealed that the top five most annoying email reminders are:

  • Not sure if you saw my last email
  • Per my last email
  • Per our conversation
  • Any update on this?
  • Sorry for the double email

Where does that leave us.  Here are five top tips for sending polite email reminders. Underlying each tip is the assumption that like you others too are suffering from email overload and not intentionally ignoring you.

They also maybe reading their emails on a mobile device. You need to draw their attention to your email in a way which is assertive and flatters their ego.

  1. Use the subject line. Tell me in the original email exactly by when you need action.
  2. Send a follow-up email which is: short; assumes the other person is busy; reminds them about why you need a reply quickly and contains any relevant information (and files) sent in the original email.
  3. Insert a reminder flag in the original email.
  4. Have the email turn red immediately it enters their inbox.
  5. Call the person.

For Outlook users, to see how to insert reminder flags and have the email turn red, click here.

This is a summary of the recent Smart Email Management to Improve Performance Lunch and Learn webinars given by Mesmo Consultancy & Sawbucks.  Click here for more about these which are also part of a new book being co-authored by Dr Seeley with Melissa Esquibel of Sawbucks Seminars.

For more time saving tips and hints why not buy a copy of one of our books or let us run a Smart Email Management workshop for you and your colleagues.
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