Blogs - Archive

Top tips from Mesmo Consultancy (and Associates) on how to save time and improve business and personal performance by ‘Taking Control of your Inbox’ and using proper business email etiquette.

Reduce the holiday email overload to inbox zero

Monday September 1st, 2014, 11:09 am

Don’t let yesterday use up too much of today.

Will Rogers

Despite packing up your inbox properly before going on vacation did your colleagues still managed to fill it for you? Did you do nothing and just let the email mount up?

Vacation email overload

Holiday email overload

Here are our top five tips to reduce the email mountain to inbox zero very quickly.  They key is accepting that the more emails you send the more you receive.

  1. Triage your emails into four categories:
    • Important (eg from clients, about key projects)
    • Nice to know about but nonessential
    • Newsletters and circulars
    • No relevance/use whatsoever
  1. Identify the chains/threads/conversations relating to important. (In Outlook 2010 use View by Conversation.) Review them before responding to ensure what you are going say will really add value. If it will not then do not reply, simply file the emails away.
  2. Locate all the newsletters and emails of no relevance and delete them.
  3. Move to a folder all the remaining emails which you think might be useful and take five minutes each day for the rest of the week to review them. After five days delete what is left.
  4. All too much? Declare email bankruptcy and wait for people to write again!

To maintain inbox zero, you now need to train your colleagues to change their email behaviour. More next month. Can’t wait, then contact us now to discuss how Mesmo Consultancy can help you.

Tags: , , , , , ,

Read this post... | Comment on this post

Eradicating the holiday email overload – the Daimler approach

Tuesday August 19th, 2014, 1:26 pm

For many dealing with the holiday email back-log is one of the most stressful aspects of taking a break. More stressful some say than, losing your luggage, having to look after aging parents or fractious children.  It compels them to stay connected even although it might adversely impact their holiday (as Lucy Kellaway recently found).

Email overload free vacation

Email overload free vacation

Last week Daimler introduced an email programme which automatically deletes employees emails when they are on leave. It sends a message to the sender asking them to re-send the email if it is important after the recipient is back.

The Daimler system is sophisticated and most companies are not in a position to implement such a system but take heart there are other options. The key thing to remember is that technology alone will never cure email overload whatever some software providers say.

The real cure for email overload lies in changing our email behaviour. It is about re-thinking how we use email and curing what has become the hidden disease of 21st century working life – email and data addiction.

In the short term or those either going on holiday or just returning to work, there are some simple things you can do.

1)  Before you go – housekeeping

Before you go away do some basic email housekeeping to clean up your inbox. For example, clear out all the old emails and set some filters to remove all the new but unnecessary emails (eg newsletters). Most email software allows you to set two different Out of Office messages. So for your internal emails, set a message similar to the Daimler system one.  Indeed this is what many executives already do.

For more tips on how to clean up your inbox before going on leave see earlier posts.

2) On your return – talk and talk again

On your return, talk, talk and talk again before you even touch your inbox. This gives you an overview of anything that really needs your attention. Then and only then tackle the inbox. Triage it and deal only with the really vital emails.

For more tips see our seven step plan to reduce the holiday email overload.

3) Declare email bankruptcy

As for the rest, declare email bankruptcy. Delete the lot. If anything is that important you can be sure the sender will re-contact you.

The result – freedom from email holiday overload and the need to stay connected.   Of course in the longer term you need to implement an email management change programme to better educate your colleagues about how to reduce email overload generally.  For help changing the email culture do call us to hear how Mesmo Consultancy’s Brilliant Email Management masterclasses have helped other organisations like yours.

Meanwhile, what is your top tip for reducing the holiday email overload backlog?  Is the Daimler approach better than staying connected?

Tags: , , , , , ,

Read this post... | Comment on this post

A good time to declare email bankcruptcy

Thursday August 7th, 2014, 4:58 pm

Email bankruptcy is a good way to reduce the post holiday email overload. Here are some reason why you should declare email bankruptcy and how to do it politely.

Now that we play with our smart phones and associated devices more than we sleep it seems to me that this might be one reason why many are in desperate need of recharging their batteries properly.  Will you disconnect on your holiday and take a proper break?  Is the fear of returning to the holiday email backlID-100178584og too worrying?

One way to over come this most debilitating illnesses of 21st century business life is to declare email bankruptcy, delete them all and wait for someone to re-contact you about anything either urgent or important.  Mesmo Consultancy’s research shows that at least just under half (46%) of the emails we receive are unnecessary. During the holiday period you can be sure that of the remaining half, at least half are past their sell-by date and about a quarter will be cc’d emails with long threads which you will read and be non the wiser.

Tell colleagues that you have declared email bankruptcy and to re-send anything they think you should see.  Indeed this is what many savvy executives put in their Out of Office message.  The result, just a few key emails and an otherwise empty inbox.

This is a summary of a longer post which appeared on the


Tags: , , , ,

Read this post... | Comment on this post

Books of note

Wednesday July 2nd, 2014, 5:23 pm

As the holiday season approaches, these are a few of the books going in the tote bag.

The Conductor by Sara Quigley. Fiction based on fact about a conductor’s drive to play Shostakovich’s music in Leningrad during the German invasion of Russia during WWII.  Wise words on how to motivate people even during the most dire circumstances.

Books for the tote bag

Books for the tote bag

The Chimp Paradox by Steve Peters.   Mind Management techniques to improve your confidence through understanding that we have two competing brains – the Chimp which is emotional and irrational and the Human brain which is rational and  makes evidence based decisions.

A Spy Amongst Friends by Ben Macintyre. Much has already been written about Kim Philby, but this is now seen as the definitive book.

Creativity Inc: Overcoming the Unseen Forces that Stand in the Way of True Innovation by Ed Catmull and Amy Wallace.  Based on Ed’s experiences of working with Steve Jobs it pulls out lessons on how to harness the power of the creative, obsessive perfectionist who might otherwise be a business liability.

What is going in your tote bag this summer?

PS if you are still stuck for some good reading here are ten technology related books




Read this post... | Comment on this post

Improve personal productivity – articles and blogs of note

Wednesday July 2nd, 2014, 8:52 am

Training is always the first item to be cut during an economic downturn.  If Mesmo Consultancy’s order books (for email best practice training) are a barometer of the state of economy, then as others are experiencing there is a distinctive feel good factor in business.  We have had our busiest six months since 2011.  Working with organisations of all sizes and from all sectors we are still seeing considerable scope for ways to improve personal and business performance and productivity.

Here is our pick of the top five articles and blogs from the past few weeks on ways to improve personal and business performance from reducing email overload to proof reading apps.

1.  The one work problem that plagues us all – and some cleaver ways to fix it

Suffering from email and social media disruption, feeling you have no time to stand still?  This is our top pick.

Top time wasters

Top time wasters

2.  Cyber crime – top tips to reduce the risks of an attack on your business and yourself

A cyber attack not only dents your reputation but can also absorbs valuable time and resources on the damage limitation exercise.

3.  Is the art of using pen and notebook dying?

Sometimes reaching for a pen and paper is the quickest way to take notes.  No waiting either for the technology to boot-up or hassle if it runs out of juice.

4.  The rise of humans: how to outsmart the digital deluge

How long does it take to get back to real productive work after you stoop to peek at either email or social media post?  Sufficient time to run five miles in Roger Banister style.  To be precise 23 minutes according to research from Microsoft) The moral as we have said many times before – limit all those distractions and stay in the present for at least 2o minutes.

5.  Five speed reading apps for iOS to help you conquer your reading list

Many top executives have amazing speed reading skills.  In today’s age of information overload speed reading is an essential survival skill for all of us regardless of our position in the organisational food chain.

Tags: , , , , , ,

Read this post... | Comment on this post