Showing items tagged with "corporate email overload" - 5 found.
Posted Monday August 1st, 2016, 8:36 pm by Dr Monica Seeley
These four themes dominated the press and social media over the last few weeks, what to and not to put in an email, the Clinton email scandal, our digital habits and whether or not email is dying.
- Bad day at work? Don’t say it by email. Its no secret that most companies have the ability (and authority) to monitor what you say in an email. Few do so unless they have a reason. Banks are always on the look out for early fraud indicators and email content is one. So it was not surprising that phrases like ‘I am not happy’ and ‘I’ll take care of it’ are picked up by banks like Goldman Sachs. The moral, be on your guard when including emotional feelings into a business email. They are best kept for either your personal email account or social media. Click here more.
- Clinton Email-gate. For those not aware, the gist is that Hilary Clinton used a personal email account to send emails relating to US Government business. Click here for more details and lessons we can all learn from this on-going saga. Although it might be tempting to forward emails from work to home, the bottom line is don’t, as you may put your career at risk. Even though Clinton has been cleared of a major security break the saga continues to dog her Presidential campaign.
- Our digital habits. More than 29% of American’s would rather give up sex than their smart phone for a week! These are the findings on how smartphones now dominate many people’s life and especially Millenials who feel under great pressure to respond immediately to messages. Although conducted in America and by a software developer (Delvv) there are some useful insights and especially for those interested in the generation gap. For example, only 68% feel phubbing is OK and perhaps not surprisingly those who are more anxious and less happy often expect a faster response than those of the opposite disposition. (Phubbing – snubbing someone you are with physically in favour of checking your phone eg having coffee.) Click here for more.
- Is email heading towards extinction? In a bold attempt to reduce email overload, quite a few organisations are turning to alternatives for internal email. Atos led the way about two years ago, although the value of the project has yet to be justified. Now others too are trying to ban all internal emails. Whether or not this will solve the problem or merely introduce another form of digital information overload remains to be seen. Click here for more about this approach to reducing corporate email overload.
Posted Wednesday July 20th, 2016, 9:15 pm by Dr Monica Seeley
In an attempt to reduce email overload, increasingly organisations are banning using email for internal communications. But is this really the solution or is it a sledge hammer to crack a nut? For some the ban is absolute and others it is on specific days. The most high profile being Atos. Others include Hatton Housing and Rarely Impossible ( a small Dorset-based digital media company). Those adopting this path have turned to alternative platforms such as instant messaging, social media-based chat environments. By and large too the companies have all been small to medium sized and based in one office. The exception is Atos but they are developing a dedicated internal communications platform.
Responses have been mixed, some have seen a genuine improvement in people’s performance whilst others have found drawbacks. Not least, employees are now just faced with another set of digital distraction.
There is no doubting that email overload and misuse is one of the biggest causes of stress and lower productivity, corporate email overload is often the symptom of deeper problems. Reducing email overload and generating genuine improvements in communications and performance is really about setting the right management and business culture. Then one can start to look at how email and the other multitude of social media platforms can be used.
Currently with so much uncertainty over Brexit, it is not surprising that many people’s inboxes are fuller than ever with unnecessary chatter. It would not therefore be unexpected if more business executives jumped on the ‘ban all internal email’ band wagon. However, without careful consideration as to what is really causing the email overload, banning all internal email might just be a step backwards.
Posted Sunday June 12th, 2016, 6:29 pm by Dr Monica Seeley
Here are five articles which caught our eye over the last few weeks. It’s a mixed bunch including the importance of checking your junk folder from time to time, what constitutes a strong password and how to improve office communications by placing more emphasis on the human aspect of work. Click here for more.
1. Always check your junk folder (carefully) – Australian author Helen Garner was almost $207,000 out of pocket recently, when an email telling her she had won a new prize went straight to her junk folder. She naturally thought is was a hoax.
2. Emails reveal trading behaviour during crisis. The Libor scandal erupted nearly five years ago and yet still email evidence is emerging about how traders manipulated the markets. Although largely related to the financial aspects of Citibank’s troubles, this article underpins two fundamental principles. First, you never know what happens to an email once it leaves your inbox. You only have control over what you say not who does what with it. Second, email is a picture of you, a point Barclays Bank found to their horror.
3. Working human: after all, what’s the alternative? We spend more time at work and isolated in our blinkered world of email and social media than ever before. Some companies are now looking at ways to make work more enjoyable and increase the level of personal contact. This overview includes case histories.
4. Better password? Pretend you eat kale. Did you know that password built around the ‘I eat kale’ is significantly stronger than one built on ‘I love you’. Here is why and how to build on that philosophy to develop your own strong and robust passwords. Click here for more tips on this setting strong passwords to reduce cyber crime.
5. After hours email checking consumes a month a year. A recent US survey found that we now spend at least one hour of our own time checking office emails. There is little doubt the same behaviour persist in the UK. Indeed the French Government are considering legislation to banning access to work email after work hours.
Many of the challenges highlighted in these articles contribute to corporate email overload and hence drain you and your organisation’s productivity.
You will find some advice and tips on how to reduce the email stress levels in both ‘Brilliant Email‘ and ‘Taking Control of Your Inbox‘. And Mesmo Consultancy can always come and run a Brilliant Email workshop to help you and your organisation improve performance.
Posted Tuesday February 2nd, 2016, 3:07 pm by Dr Monica Seeley
Three themes stood out over the past few weeks: the obvious one of new year’s resolutions and predictions; our skill or lack of it with the English language and of course the Court of Human Rights ruling in favour of an employer who monitored an employee’s personal emails.
2016 predictions and resolutions
- Set goals rather than resolutions. Did you set yourself up for failure just a week into the new year by setting a series of new year’s resolutions which within a week you had broken? Well it turns out that it is better to establish some SMART goals against which we can monitor our progress. It’s never too late to re-calibrate and set new goals.
- Ten goals for the IT department for 2016. The technology press abounded with hot tips. This was not so much about what the future would look like, but how you can change hearts and mind during 2016 to really exploit the power of IT to improve performance.
- Cyber crime predictions for 2016. There is little doubt that cyber crime will continue to rise in the foreseeable future and that the cyber criminals may continue to have the upper hand, but maybe not for ever. This article underlines the need to be forever vigilant especially using mobile devices.
How clearly do you communicate?
- The corporate guff awards for 2015. As always perhaps the funniest article of the month, when FT Assistant Editor Lucy Kellaway hands out her awards for the biggest load of waffle written over the past twelve month. It’s worth the time to set up a free FT.com account just to access her Guffipedia. There are wonderful phrases like ‘We will deepen our leadership of food-to-go’, meaning make better value sandwiches.
- English deficit causes more harm than the digital divide. A controversial article by Michael Shapinker again in the FT about the impact of the lack of good skills in English can harm the economy.
- Do you write email pearls or lead balloons? In keeping with the above two articles, a Mesmo Consultancy blog on using good email etiquette to send the right message right first time rather than writing an email which might just start another email media disaster.
Monitoring employee’s personal emails
- Are you stealing the company’s broadband? Recently the European Court of Human Rights ruled against an employee who protested that his company was monitoring his use of the company’s email system for his personal use. A Mesmo consultancy blog on the pros and cons of this ruling and implications for the future of both corporate email etiquette and email overload.
Posted Wednesday July 24th, 2013, 4:15 pm by Dr Monica Seeley
What are the options to reducing email overload? Ferrari now limits employees from sending the same email to more than three people. Is this the best way to tackle email overload. Financial Times 9 July 2013.