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Email training and Outlook skills

Posted Wednesday January 12th, 2011, 5:05 pm by

When was the last time you were trained to use email and your email software, eg Outlook, Notes, Gmail Priority Inbox etc?  Never.  Once maybe years ago and since then the software has been upgraded several times.  You are not alone.

Some would say how to use the software is obvious but I disagree.  One hours training is worth at least five hours extra productivity.  Email is one it not the most used business tool.  Yet few have ever been shown how to use the software properly, let alone any email best practice, email etiquette and techniques to manage email overload.

Most email software contains a wealth of functions to help you save time.  For example, rules (filters), colour (categories) to highlight key incoming emails, the facility to create templates of re-usable text, keyboard shortcut keys etc.  Yet when I run workshops and coach clients it never ceases to amaze me how few people know how to use these functions.

You can use my Outlook IT Fitness Check to audit your level of skills. For non-Outlook users, it will at least highlight what functions might also be buried in your software.

What’s your favorite software time saver?

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