Digital detoxing dominated the summer headlines as not just the Millennial generation tried it to recover from lack of sex and poor personal relations. Meanwhile, Hilary Clinton’s public profile continued to suffer from the fall-out from using her personal email account for State business. Not quite email, but take a look at the self-assessment on how robust are your social media posts.
Last but not least there is still time to listen to Monica’s email best practice Q&A session on the Sasha Twining show on BBC Radio Solent. It’s about 2hrs 09 minutes into the whole programme.
1. Digital detox the business imperative. Despite it being related to summer vacations, there are some very important messages around taking a digital detox even if only for a few hours. We still spend far too much time with our heads in our mobile devices and not enough seeing and listening properly to the here and now. This is a summary of some of the key articles.
2. How to avoid email overload and enjoy a digital detox. If you have not yet had a break, here are top tips on how to reduce the holiday email overload and enjoy a digital detox.
3. Should I hit Reply All – No. The New York Times devoted nearly half a page to the one word response to a reader’s question about hitting Reply All. That sums up how important the word ‘No’ can be.
4. Cash for favours, emails turn heat up on Clinton. Clinton’s use of a private email server for US Government business continues to dog her Presidential campaign. We’ve think before hitting send. What does this email say about me. What if it fell into the wrong hands. Few of us will make it to such a position of high office but even so emails we wish we had never sent have a habit of coming back to haunt us just as Hilary Clinton is finding out.
5. How safe are your social media posts? A very useful self-assessment exercise to help protect your your professional reputation.
What does bad email etiquette cost you? This question was prompted by the wonderful story yesterday of a French Café who charge polite customers less for coffee. This generated a request from BBC Radio Solent’s Julian Clegg to talk about whether or not manners maketh man. (Interestingly, a quote from Willian Wykeham Bishop of Winchester around 1366)
Coincidentally, yesterday too I was asked if it was acceptable to reply to an internal email without including a salutation. All Mesmo Consultancy’s research shows that if you add a salutation and a few polite words you are more likely to receive a reply from the other person than an email with just a one line question. For example ‘ Please can you let me have the sales figures. Thanks’ will engage the other person more than the bald statement ‘Let me have the sales figures’.
This is perhaps not surprising in the digital age where physical interactions are on the decline and we come to rely increasingly on digital interaction. How we write emails and social media posts is our ‘e-dress code’. It portrays a picture of you for better or worse.
Email etiquette which Mesmo Consultancy finds conveys a bad image include:
In the lean world of business, we need to draw out the best in the people with whom we work. Displaying arrogance in our emails and social media posts in not an option. Moreover in such a noisy world we also need both to make ourselves stand out and find ways to work with those who prefer ‘Quiet’. Good email etiquette can help. Good email etiquette costs you nothing (well maybe a few seconds more to write the email) but helps you gain friends rather than enemies.
Use our free on-line ‘Email Etiquette’ benchmarking tool to see what image you create and how well you engage through email with others. Still need some help than ask us about how our corporate email etiquette training which has helped others can help you win more business.