A year from now, will we still be using email as the prima face business communications tool? That is the question I am always asked at this time of year. In a word ‘yes’. It is not only the most durable technological innovation, but in essence it has changed little in its thirty year life cycle. It is still a lean and mean messaging system, all be it we have bent it to be all things to all people, (from a channel through which to manage people, make them redundant and invite them for sex tonight). However, here are five things I do foresee with respect to email which may also help reduce email overload.
Consequently, email overload may become less of a drain on people’s productivity as we learn to change our email behaviour. However, it will be important not to replace one set of bad behaviours with another. A change in email behaviour needs to be carefully managed and we at Mesmo Consultancy will be pleased to share how with you how we have helped other organisations make this transition.
Where do you feel we will be with email by the end of 2015? Will it still be the dominant backbone of business communications?