I can feel the twinkle of his eyes in his handshake. Helen Keller
Good business email etiquette is one of the quickest ways to stop email overload. Proper business email etiquette enables you to convey the right message, right first time. This reduces the chance of a misunderstanding and hence email war and endless rounds of email ping-pong. will help. You have less than five seconds before the recipient has formed an opinion of you for better or worse. Poor email etiquette can damage your reputation in a nanosecond. Proper business email etiquette grabs their attention substantially increases the likely-hood of a timely response.
Based on using brilliant email etiquette, here are today’s four steps to reduce even further the level of email overload and hence keep the inbox clean and empty.
Use our special free email Business Etiquette Check List to benchmark your email etiquette. Where and how can you improve?
Are there any email chains which could have been prevented if you had either communicated more clearly or planned ahead? What lessons can you learn from these?
Ask yourself, what image am I conveying of myself? How clear and concise is my email based in the checklist at Step 1.
Did you include an adequate greeting and closure to entice the recipient to respond properly? For more tips on how email etiquette can help you achieve an empty inbox and reduce email overload see Brilliant Email chapter 12 and ‘Taking Control of Your Inbox‘ chapter 11.
Be bold. If you receive an email you cannot understand on the first reading, ask the sender what they are trying to say. Send them a link to our Email Etiquette Checklist.
Tomorrow we look at how to reduce the volume of email traffic through your inbox.
Share your progress; Email; Facebook: Twitter (using #cleaninbox) There is prize for the person with the best way of keeping track of emails on which you defer action (copy of ‘Brilliant Email’ or ‘Taking Control of Your Inbox’).
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As part of the 7th International Clean Out Your Inbox Week, I was privileged to work with David Grossman CEO and founder of the Grossman Group leaders in strategic leadership and internal communication. This is the first of three discussions we had by a variety of media (phone, email etc).
Monica: Just how effective do you feel email is as a communications tool?
David: Email can be a highly effective communications tool, if used properly. That’s a big “if.” It’s a vehicle we love to hate, and many of us struggle with e-tiquette. Here are the most common abuses and bad habits that get in the way:
No wonder email gets a bad rap. Very few of us can say that we haven’t committed at least one of the sins above. We’re part of the problem, and also can be part of the solution.
The second interview reviews how we can make our email communications more effective and at the same time reduce the volume of email overload.
David Grossman, ABC, APR, Fellow PRSA helps leaders drive productivity and get the results they want through authentic and courageous leadership communication, a sought-after speaker and advisor to Fortune 500 leaders. A two-time author, David is CEO of The Grossman Group, an award-winning Chicago-based strategic leadership development and internal communication consultancy; clients include: DuPont Pioneer, Lockheed Martin, McDonald’s, Motel 6 and Tyco, to name a few.
Would you like to start the year with a clean inbox and learn how to keep it clean and reduce email overload? Join Mesmo Consultancy for the 7th International Clean Out Your Inbox week January 20 to 24. This year the email babes (Marsha Egan and myself) are thrilled to be joined by Steuart Snooks, Australia’s leading email management expert.We have created a dedicated Facebook page from which you will be able to access lots of new materials (from tips and hints to interviews with other leading email management experts). This is in addition to the daily blogs and Twitter tips to help you each day.
Click here to join our Facebook page and Like us please.
Follow me on Twitter (as Emaildoctor) using #cleaninbox.
More details to follow next week. Meanwhile, happy new year and thank you for your support during 2013. It was much appreciated. We look forward to seeing you in 2014.