Showing items tagged with "Quite email" - 2 found.

Email etiquette – listen

Posted Sunday June 7th, 2015, 3:25 pm by

Michael Einstein of Email Overload Solutions recently wrote about listening properly before replying.   For us at Mesmo Consultancy this so resonated with all we say about think before hitting send we wanted to share it with you (and for which he gave us permission).

Listening is a critical part of communication. It is an activity many people take for granted yet perform quite poorly.  Active listening can help greatly improve your communication with others.

It is very easy to “hear” but can be very difficult to actually “listen”. Have you ever found yourself planning a response to someone before they even finished speaking?

Has listening just become a game of waiting for the time for when someone stops speaking so that you can start talking yourself? This is where active listening can be improve your communication abilities. Stephen R. Covey, author of “The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change”, wisely said:

Most people do not listen with the intent to understand; they listen with the intent to reply”.

How many time have you hit send before you have really read and thought through what the sender is saying?   Here are Mesmo Consultancy’s top five tips to improve your email listening and communication skills.

Email listening

Email listening

  1. Practice slow and quiet email etiquette. Wait at least five minutes before replying to an email and if needs be re-read the email.
  2. Check that you have read to the end of the email.
  3. Review your response before hitting send and ensure you have answered all the questions/points raised.
  4. Avoid complex words and long sentences which others may not understand.
  5. Use the 3S’s of email communications:  Structured: Simple words: Succinct.

Click here to check your personal email etiquette.  For more help on listening well to improve business email communications contact us about our Brilliant Email workshops and masterclasses.

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Sony hacking saga – lessons to learn

Posted Friday December 19th, 2014, 5:43 pm by


Email etiquette for reputation and brand preservation

What can we learn from the Sony hacking 2014 saga? First and foremost no one is immune from cyber crime, regardless of the technology you put in place.  Second is just how nasty, vengeful and determined are today’s hackers.  Third, nothing is confidential once committed to email.

It is not just the scale of the attack (possibly costing Sony up to $200M) and the stealing of corporate confidential data which should be ringing alarm bells.

It is all the in-fighting and bickering which the leaked emails disclosed which should be raising the fire alarm in every CEOs ears (regardless of the business’s size and sector).

Why is that email seduces us into committing vituperative words to the archives?  We would never put them down on pen and paper and if we did they would most probably be shredded before they were ever sent.

Perhaps one reason is the 24 x 7 x 365 world in which we live and the feeling that we must either respond and say what’s on our mind regardless of what might happen to these words. Equally email does not have the tactile sense of permanency of paper.  Although that might change now with such a high profile hacking incident.

What lessons can lesser mortals and smaller businesses learn from such a malicious attack?  From the email perspective here are my key learning points.

  1. Adopt quiet and slow email in 2015.
  2. Before hitting send ask yourself what if hackers found this email?
  3. Build in a cooling off period before sending emails which contain controversial content.
  4. Encrypt emails which contain controversial and/or confidential information.
  5. Train members of your organisation in business email etiquette best practice to reduce leaking sensitive and potentially damaging information.

We have helped many clients prevent emails wars.  For a free consultation on how we can help you and your organisation reduce the risk of damaging your brand and professional reputation please contact us by email or phone us now.


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