If you didn’t action an email, whose fault is it? Probably the sender because they put your name in the wrong email address line. This is part of a series of videos on Business Email Etiquette and Management from Mesmo Consultancy.
It focuses on:
When to use the To and Cc email address line.
Tips for sending one email to many people with different action points for different recipients.
How to use the Bcc email address line to stop anyone doing ‘Reply All’ and hence reduce email overload.