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Press and social media coverage about and from Mesmo Consultancy.
Probably more than you realise in lost sales and customers.
Email etiquette: how do people respond to emoticons in emails?
Herald Sun Australia July 2011
Email best practice to reduce the email stress associated with email overload.
Email addiction is a major cause of email overload. Accessing your inbox too many times distracts you and wastes time. For top tips on how to break the habit see:
The dilemma of giving employees access to social networking sites during working hours – how to manage the situation.