Showing items tagged with "Taking Control of Your Inbox" - 11 found.
Posted Wednesday May 10th, 2017, 10:35 pm by Dr Monica Seeley
Day 4 – Brilliant Email Etiquette to Keep the Reduce Email Stress
I can feel the twinkle of his eyes in his handshake. Helen Keller
One of the quickest ways to stop email overload is to reduce the rounds of email ping-pong. Using brilliant business email etiquette to convey the right message, right first time will help. Moreover, you have less than five seconds before the recipient has formed an opinion of you for better or worse. Poor email etiquette can damage your reputation in a nanosecond.
Based on using brilliant business email etiquette, here are today’s four steps to reduce even further the level of email overload and hence improve performance, well-being and mental health.
Step 1 – Benchmark your email etiquette
Use our special free email Business Etiquette Check List to benchmark your email etiquette. Where and how can you improve?
Step 2 – Review your inbox for existing chains
Are there any email chains which could have been prevented if you had either communicated more clearly or planned ahead? What lessons can you learn from these?
Step 3 – Review your email before hitting send
Ask yourself, what image am I conveying of myself? How clear and concise is my email based in the checklist at Step 1.
Did you include an adequate greeting and closure to entice the recipient to respond properly? For more tips on how email etiquette can help you achieve an empty inbox and reduce email overload see Brilliant Email chapter 12 and ‘Taking Control of Your Inbox‘ chapter 11.
Step 4 – Help others improve their email etiquette
Be bold. If you receive an email you cannot understand on the first reading, ask the sender what they are trying to say. Send them a link to our Email Etiquette Checklist.
For more resource
Don’t forget there are lots more tips and advice like this on ‘Brilliant Email’ and ‘Taking Control of Your Inbox’ a book written especially for PAs and EAs.And there are our Brilliant Email Masterclasses.
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PS. Don’t forget to keep cleaning up that folder of old emails which you created on Day 1 (and indeed any other bulging folders).
Posted Friday March 31st, 2017, 8:08 pm by Dr Monica Seeley
Mesmo Consultancy is delighted to announce nominations are now being accepted for the 2017 World Email Ping-Pong Challenge. Email ping-pong is a ‘game’ played by millions of employees every day who send pointless emails back and forth instead of picking up the phone. But we digress – we want to find out who are the world’s best email ping pong players.
Have you been in an endless round of email exchanges or spotted a ping pong email game between two people which goes nowhere and often spirals out of control. How many emails did it involve and over how many days/weeks did it last? Tell us what is the longest round of email ping pong you have ever played or spotted? Gold, Silver and Bronze medals will be awarded and for the best two responses a copy of either ‘Brilliant Email’ or ‘Taking Control of Your Inbox’.
Please send your nominations either via email or leave your comments on this blog.
Email ping-pong is symptomatic of our addiction to email and poor business email etiquette. Often we forget to use other forms of communication which could be more efficient and solve the problem more quickly, for instance the phone or a face-to-face conversation (live or by video-link).
In January 2017 DMR stats reported that 269 billion emails are sent daily. In 2016 The Huffington Post reported that the average worker spends 6.3 hours a day on their email and The Economist highlighted that processing an email costs the average business just under $1 per email. So ten pointless rounds of email pong-pong means $10 down the sink. Played by ten pairs of employees at least five times a week – your business has now wasted the equivalent of $500 a week. Can you really afford to lose this much profit not to mention time and productivity lost?
Want to bow out of the World Email Ping Pong Challenge to improve performance and reclaim all this lost time and money? Then watch our latest Business Email Etiquette video on how to stop email ping-pong.
Here is a classic email Ping Pong Game in Action
- Steve —> Rachel: Here’s the file we talked about
- Rachel —> Steve: Great, what do you need from me?
- Steve —> Rachel: Let me know what you think
- Rachel —> Steve: I like it
- Steve —>Rachel: Any improvements?
- Rachel —> Steve: Perhaps, make the logo bigger, bolder
- Steve —> Rachel: Like this?
- Rachel —> Steve: No, that’s too big
- Steve —> Rachel: Like this?
- Rachel —> Steve: Yes, that’s much better
- Steve —> Rachel: OK, anything else?
- Rachel —> Steve: No don’t think so, but check with Zack in case he has any thoughts.
This email ping pong chain is already 12 messages long, and it will start a new ‘set’ with Zack…
If you want to save even more time managing email more efficiently why not call us now about our Brilliant Email Management workshops or buy yourself a copy of either Brilliant Email or Taking Control of Your Inbox.
Posted Monday February 27th, 2017, 9:36 pm by Dr Monica Seeley
How can you entice people to respond properly and in full to your emails? Try the 5S Formula for writing business emails which are polite, professional and compelling without being either arrogant nor pushy.
Still having trouble getting people to respond to your emails? Click here to benchmark the rest of your email etiquette.
Posted Friday February 10th, 2017, 10:35 pm by Dr Monica Seeley
Hacked emails accounts reveal potentially damaging emails and some off the wall tips on dealing with people who expect an instant response to their emails. Articles of not this month touch on the need to maintain appropriate email etiquette regardless of who you are and whether using a business or personal account.
- David Beckham has given up hope of a knighthood in the near future. David Beckham’s personal email account was hacked and revealed email exchanges venting his anger at not being given a knighthood. They also revealed highly sensitive information about his tax affairs – one reason maybe for no knighthood.
- Barclays lied over £73bn cash call emails. A classic case of using your personal email account for very sensitive business matters. The court has still demanded that all these emails are handed over as evidence.Yet again these emails highlight the point that the only control you have over an email is when you choose to send it. After that you have no control over where it goes. Maybe we need to be exercising more control over hitting send in the first place.
- Email to gain attention without being pushy. It is not uncommon to receive 100 emails a day and have 2,000+ unread emails in your inbox.’ An extract from Dr Seeley’s latest book Taking Control of Your Inbox. This article focuses on just how to make your email stand out in an already bulging inbox without appearing rude or arrogant.
- In a culture that calls for instantaneous responses. This is a prevalent culture wherever you work – private or public sector, charities or academia. Indeed one school academic said you were expected to be a clairvoyant and guess what the parent was writing even before they hit send! Here are some off the wall but nonetheless effective tips. We especially like the DND email.
Do you want to reduce the risk of being the subject of an email fiasco? Talk to us about how our email best workshops and coaching can help.
Posted Wednesday September 7th, 2016, 6:24 pm by Dr Monica Seeley
Monica often writes replies to questions on Quora. Here replies are popular with some receiving over 3K views. Here are a few from the summer.
What is a legitimate use of BCC – in email? For sending an email to a group of people.
and a golden oldie from last summer.
How do I write a polite reminder to my boss? Start with a gentle reminder.