Blogs

Showing items tagged with "Mesmo Consultancy" - 31 found.

2017 World Email Ping-Pong Challenge Announced Today

Posted Friday March 31st, 2017, 8:08 pm by

Mesmo Consultancy is delighted to announce nominations are now being accepted for the 2017 World Email Ping-Pong Challenge. Email ping-pong is a ‘game’ played by millions of employees every day who send pointless emails back and forth instead of picking up the phone. But we digress – we want to find out who are the world’s best email ping pong players.

Have you been in an endless round of email exchanges or spotted a ping pong email game between two people which goes nowhere and often spirals out of control. How many emails did it involve and over how many days/weeks did it last? Tell us what is the longest round of email ping pong you have ever played or spotted? Gold, Silver and Bronze medals will be awarded and for the best two responses a copy of either ‘Brilliant Email’ or ‘Taking Control of Your Inbox’.

Please send your nominations either via email or leave your comments on this blog.

Email ping-pong is symptomatic of our addiction to email and poor business email etiquette. Often we forget to use other forms of communication which could be more efficient and solve the problem more quickly, for instance the phone or a face-to-face conversation (live or by video-link).

In January 2017 DMR stats reported that 269 billion emails are sent daily. In 2016 The Huffington Post reported that the average worker spends 6.3 hours a day on their email and The Economist highlighted that processing an email costs the average business just under $1 per email. So ten pointless rounds of email pong-pong means $10 down the sink. Played by ten pairs of employees at least five times a week – your business has now wasted the equivalent of $500 a week. Can you really afford to lose this much profit not to mention time and productivity lost?

Want to bow out of the World Email Ping Pong Challenge to improve performance and reclaim all this lost time and money? Then watch our latest Business Email Etiquette video on how to stop email ping-pong.

Here is a classic email Ping Pong Game in Action

  • Steve —> Rachel: Here’s the file we talked about
  • Rachel —> Steve: Great, what do you need from me?
  • Steve —> Rachel: Let me know what you think
  • Rachel —> Steve: I like it
  • Steve —>Rachel: Any improvements?
  • Rachel —> Steve: Perhaps, make the logo bigger, bolder
  • Steve —> Rachel: Like this?
  • Rachel —> Steve: No, that’s too big
  • Steve —> Rachel: Like this?
  • Rachel —> Steve: Yes, that’s much better
  • Steve —> Rachel: OK, anything else?
  • Rachel —> Steve: No don’t think so, but check with Zack in case he has any thoughts.

This email ping pong chain is already 12 messages long, and it will start a new ‘set’ with Zack…

If you want to save even more time managing email more efficiently why not call us now about our Brilliant Email Management workshops or buy yourself a copy of either Brilliant Email or Taking Control of Your Inbox.

Tags: , , , , , , , ,

Read this post... | Comment on this post

Business Email Etiquette – Stop Email Ping-Pong

Posted Thursday March 30th, 2017, 10:12 pm by

Fed up with endless rounds of email ping-pong going no where? Watch video number four of Mesmo Consultancy’s new series on Business Email Management and Etiquette: top tips to stop playing email ping-pong.

First, these top tips will help you improve business and personal performance and productivity.  Second, stopping playing email ping-pong will enable you to reduce email overload and improve well-being.

Tags: , , , , ,

Read this post... | Comment on this post

Email Etiquette – 5S Formula for Writing Emails

Posted Monday February 27th, 2017, 9:36 pm by

How can you entice people to respond properly and in full to your emails? Try the 5S Formula for writing business emails which are polite, professional and compelling without being either arrogant nor pushy.

Still having trouble getting people to respond to your emails?  Click here to benchmark the rest of your email etiquette.

For more tips like these either buy on of my books such as ‘Brilliant Email’ or ‘Taking Control of Your Inbox’ or come on one of Mesmo Consultancy’s email management workshops.

Tags: , , , , , , ,

Read this post... | Comment on this post

January 2017 – Articles of Note

Posted Wednesday January 18th, 2017, 9:50 pm by

  1. Creating a very strong password – many people reported having their social media accounts hacked.  First, check what apps have access to your account and delete any you do not recognise.  Second and most crucial step is to change your password and make sure it’s really strong.Typewritter
  2. Email signature – what to include – this is a recurrent theme.  Most email signatures are far too long and contain too many images. Email correspondence is not the place to market either your business or yourself.  Keep the signature simple yet informative. This Quora post outlines what vital information to include and what to omit.
  3. Hashtag your email for easy searching – you can add a hidden hashtag to emails you search which can make it easier for you to find them.  This gem is thanks to Michael Einstein my fellow IORG board member.
  4. Oxford college apologises for sharing names of rejected applicants – this is perhaps the worst email fiasco for some time.  Hertford College sent an email to each reject with the list of all those who had been rejected!  A real case of send in haste and repent at leisure.
  5. Uncivil lawyers get personal …in all-staff email – yes even solicitors can forget the difference between Reply and Reply-All when airing personal grievances. Maybe not suprising their firm (King & Wood Mailesons)  is in administration but suspect the two key players (Tim Taylor and George Pinkham) might have difficulty finding new jobs after this email fiasco!

How can you safeguarding your organisation from the risks of such email fiascos? One easy way is to invite Mesmo Consultancy to run an email management and business email etiquette masterclass.

Tags: , , , , , , , , , , ,

Read this post... | Comment on this post

Articles of Note – October 2016

Posted Monday October 10th, 2016, 8:11 pm by

It’s been an astonishing few weeks for email news. First, there was the Yahoo breach of security. Then the death of the Blackberry and now a survey from Adobe which revealed yet again just how email addiction is increasing and email response times decreasing.Typewritter

1. Addicted to email. A recent survey from Adobe reveals that 45% of users check their email even in the bathroom. A frightening 17% still read them whilst driving and 57% check them in bed.  Click here to check your own level of email addiction.

The survey also found that half the respondents expect a reply within one hour. This is twice as fast as five years ago, found in previous research from Mesmo Consultancy. Moreover our research revealed that it is usually internals’ who have such an expectation. External senders being prepared to wait longer. Little wonder many feel unable to switch off despite the known downsides of the always on culture.

Although this new study is based on USA respondents, it makes interesting reading and especially for any Director concerned with improving productivity and well-being of their employees.

2.  Yahoo hacked. In late September Yahoo finally admitted that over half a billion user’s personal data had been compromised when Yahoo was targeted by hackers over two years ago. Two vital actions for all Yahoo users: first change your password. Second, consider switching to an alternative such as Gmail or Outlook.

3.  Passwords are still the weakest link. Michael Chertoff, former head of US Homeland Security revealed that few people set strong passwords. Many default to simplistic ones which can easily be hacked. Click here for more on password management and how to set a secure password.

4. Are those personal apps a potential security threat to your company?  Tech companies such as LinkedIn, MySpace and Dropbox have suffered major data breaches, with security research company Ponemon putting the average cost per breach at $4m (£3.2m), or $158 per stolen record. Whilst most organisations let you use these and other apps on your mobile device, Ponemon suggest others too such as Slack, Evernote and WhatsApp, may well be a potential security threat. Once your personal device has been hacked company data on them too can easily be leaked. Although most organisations have tight security policies and practices, getting people to apply them to their personal devices can be very hard as seen above.

5.  Death of the Blackberry. That device which was heralded as the mother of improved productivity met its death in late September. Beloved by nearly as many as hated it. Responsible for more divorces than any other piece of modern technology and a nose dive in productivity and well-being should we mourn its passing or rejoice?

Although this new study is based on USA respondents, it makes interesting reading and especially for any Director concerned with improving productivity and well-being of their employees.

Tags: , , , ,

Read this post... | Comment on this post