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Showing items tagged with "business email etiquette" - 10 found.

Business Email Management and Etiquette – Articles of Note March 2017

Posted Monday March 20th, 2017, 5:56 pm by

This month is like a box of licorice allsorts with articles a range or articles on business email management and business email etiquette. They including, the business email etiquette of using the Out of Office Message, best business email etiquette for opening and closing emails, social media gives us more networking but are we any happier and a new report on mobile/flexible working. Read on.

  1. How to master the almost impossible etiquette of the Out of Office Message.  Do you feel annoyed when you receive an Out of Office message and conversely does your OOO annoy others? It seems that there is a whole psychology to what we say and how we use the OOO.
  2. Is it correct to use ‘Dear Sirs’ when emailing several people? Clearly it depends on the context. of the business email as discussed in this Quora post by Dr Seeley.
  3. Why close emails with ‘best regards’. Time and again in workshops the question is asked, what is the best email etiquette to close an email? Here are some suggestions from another of Monica’s Quora posts. Don’t forget you can benchmark your own business email etiquette here.
  4. How to add accents using an IoS device (ipda/iphone etc). Business emails sent from mobile devices still need to look professional. This email etiquette tip will help you when typing names and words with accents.
  5. Internet on BA flights cleared for take-off. Do you value to opportunity to disconnect when flying and do some blue sky thinking (excuse the pun).   Well that might be about to end for those flying BA. You will either have to be strong willed or change airlines!
  6. Working anytime, anywhere: The effects on the world of work. A new report from the International Labour Organisation is invaluable for those involved in mobile/flexible working programmes. Although, it’s long and not for the faint heart and with a short attention span.
  7. How the world became hocked on social media. Social media has expanded our networks but has it made us any happier? Whilst we are better informed and connected than ever before, we are no happier and in some less happy than the generation who had no social media. This article reviews three new books on the topic and is a must for any reader tasked with research in this area. Although one cannot help feeling it’s all been said before by Sherry Turkle’s ‘Reclaiming Conversation and in ‘Alone Together’.

Did you spot an article on business email management and etiquette which you can share to help us all reduce email overload?

 

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Emails from Venus or Mars

Posted Wednesday March 8th, 2017, 5:16 pm by

On International Women’s Day, it is timely to look at back at some research carried out by Mesmo Consultancy several years ago.

Not surprisingly, it showed that the differences between how men and women operate in business (and socially) carries over into how they communicate. For an in-depth review see Gender and Communication at Work edited by Mary Barrett and Marilyn Davidson and Managing in the Email Office by Monica Seeley and Gerard Hargreaves.

Meanwhile, here is a brief summary of the main difference.

Criterion Men and email Women and email
Deleting Often Hoarders keeping too much just in case
Subject line Limited More accurate
Salutation Often none Nearly always included
Tone Terse Flowery
Content Shorter, crisper and to the point Rambling and often flowery
Gossip Often – the main culprits email media disasters Rarely
Imagery Rarely included, but occasional includes text-speak emoticons Often use stationary and ‘smiley’s’
Sign-off Professional, bland but can be terse Flowery, often uses colour and fancy fonts

What as changed. Judging by the many emails I see, very little.

For more information and especially how to bridge the gap see first published in Brilliant Email.

 

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Email Etiquette – 5S Formula for Writing Emails

Posted Monday February 27th, 2017, 9:36 pm by

How can you entice people to respond properly and in full to your emails? Try the 5S Formula for writing business emails which are polite, professional and compelling without being either arrogant nor pushy.

Still having trouble getting people to respond to your emails?  Click here to benchmark the rest of your email etiquette.

For more tips like these either buy on of my books such as ‘Brilliant Email’ or ‘Taking Control of Your Inbox’ or come on one of Mesmo Consultancy’s email management workshops.

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10th International Clean Inbox Week – Day 4

Posted Wednesday January 25th, 2017, 10:44 pm by

Day 4 – Brilliant Email Etiquette to Keep the Inbox Clean

I can feel the twinkle of his eyes in his handshake.  Helen Keller

Yesterday was Mental Health day in Canada initiated by Bell LetsTalk.  Email Overload is a major source of stress and contributor to mental health problems.  One of the quickest ways to stop email overload is to reduce the rounds of email ping-pong.  Using brilliant email etiquette to convey the right message, right first time will help. Moreover, you have less than five seconds before the recipient has formed an opinion of you for better or worse.  Poor email etiquette can damage your reputation in a nanosecond.Cleaninbox2

Based on using brilliant email etiquette, here are today’s four steps to reduce even further the level of email overload and hence keep the inbox clean and empty.

Step 1 – Benchmark your email etiquette

Use our special free email Business Etiquette Check List to benchmark your email etiquette.  Where and how can you improve?

Step 2 – Review your inbox for existing chains

Are there any email chains which could have been prevented if you had either communicated more clearly or planned ahead?  What lessons can you learn from these?

Step 3 – Review your email before hitting send

Ask yourself, what image am I conveying of myself? How clear and concise is my email based in the checklist at Step 1. Brilliant Emailsecretary1

Did you include an adequate greeting and closure to entice the recipient to respond properly?  For more tips on how email etiquette can help you achieve an empty inbox and reduce email overload see Brilliant Email chapter 12 and ‘Taking Control of Your Inbox‘ chapter 11.

Step 4 – Help others improve their email etiquette

Be bold. If you receive an email you cannot understand on the first reading, ask the sender what they are trying to say.  Send them a link to our Email Etiquette Checklist.

Dare to share

Share your progress; EmailFacebookTwitter  (using #cleaninbox)  There is a prize for the person who has used email etiquette most effectively (a copy of ‘Brilliant Email‘).

For  more resource

Twitter_logo_blueFollow me on Twitter using #cleaninbox.

Facebook-Buttons-1-10-Join our Facebook page.

PS. Don’t forget to keep cleaning up that folder of old emails which you created on Day 1 (and indeed any other bulging folders).

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The Cost of Email Overload

Posted Thursday January 19th, 2017, 11:19 am by

How much is email overload and email mis-use costing you?

We would love your comments eg what topics to cover, was this one helpful etc.  Click here to add them on YouTube.

Click here to calculate the cost email overload to you personally.

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