Showing items tagged with "Brilliant Email" - 14 found.
Posted Friday March 31st, 2017, 8:08 pm by Dr Monica Seeley
Mesmo Consultancy is delighted to announce nominations are now being accepted for the 2017 World Email Ping-Pong Challenge. Email ping-pong is a ‘game’ played by millions of employees every day who send pointless emails back and forth instead of picking up the phone. But we digress – we want to find out who are the world’s best email ping pong players.
Have you been in an endless round of email exchanges or spotted a ping pong email game between two people which goes nowhere and often spirals out of control. How many emails did it involve and over how many days/weeks did it last? Tell us what is the longest round of email ping pong you have ever played or spotted? Gold, Silver and Bronze medals will be awarded and for the best two responses a copy of either ‘Brilliant Email’ or ‘Taking Control of Your Inbox’.
Please send your nominations either via email or leave your comments on this blog.
Email ping-pong is symptomatic of our addiction to email and poor business email etiquette. Often we forget to use other forms of communication which could be more efficient and solve the problem more quickly, for instance the phone or a face-to-face conversation (live or by video-link).
In January 2017 DMR stats reported that 269 billion emails are sent daily. In 2016 The Huffington Post reported that the average worker spends 6.3 hours a day on their email and The Economist highlighted that processing an email costs the average business just under $1 per email. So ten pointless rounds of email pong-pong means $10 down the sink. Played by ten pairs of employees at least five times a week – your business has now wasted the equivalent of $500 a week. Can you really afford to lose this much profit not to mention time and productivity lost?
Want to bow out of the World Email Ping Pong Challenge to improve performance and reclaim all this lost time and money? Then watch our latest Business Email Etiquette video on how to stop email ping-pong.
Here is a classic email Ping Pong Game in Action
- Steve —> Rachel: Here’s the file we talked about
- Rachel —> Steve: Great, what do you need from me?
- Steve —> Rachel: Let me know what you think
- Rachel —> Steve: I like it
- Steve —>Rachel: Any improvements?
- Rachel —> Steve: Perhaps, make the logo bigger, bolder
- Steve —> Rachel: Like this?
- Rachel —> Steve: No, that’s too big
- Steve —> Rachel: Like this?
- Rachel —> Steve: Yes, that’s much better
- Steve —> Rachel: OK, anything else?
- Rachel —> Steve: No don’t think so, but check with Zack in case he has any thoughts.
This email ping pong chain is already 12 messages long, and it will start a new ‘set’ with Zack…
If you want to save even more time managing email more efficiently why not call us now about our Brilliant Email Management workshops or buy yourself a copy of either Brilliant Email or Taking Control of Your Inbox.
Posted Wednesday March 8th, 2017, 5:16 pm by Dr Monica Seeley
On International Women’s Day, it is timely to look at back at some research carried out by Mesmo Consultancy several years ago.
Not surprisingly, it showed that the differences between how men and women operate in business (and socially) carries over into how they communicate. For an in-depth review see Gender and Communication at Work edited by Mary Barrett and Marilyn Davidson and Managing in the Email Office by Monica Seeley and Gerard Hargreaves.
Meanwhile, here is a brief summary of the main difference.
|Criterion||Men and email||Women and email|
|Deleting||Often||Hoarders keeping too much just in case|
|Subject line||Limited||More accurate|
|Salutation||Often none||Nearly always included|
|Content||Shorter, crisper and to the point||Rambling and often flowery|
|Gossip||Often – the main culprits email media disasters||Rarely|
|Imagery||Rarely included, but occasional includes text-speak emoticons||Often use stationary and ‘smiley’s’|
|Sign-off||Professional, bland but can be terse||Flowery, often uses colour and fancy fonts|
What as changed. Judging by the many emails I see, very little.
For more information and especially how to bridge the gap see first published in Brilliant Email.
Posted Monday February 27th, 2017, 9:36 pm by Dr Monica Seeley
How can you entice people to respond properly and in full to your emails? Try the 5S Formula for writing business emails which are polite, professional and compelling without being either arrogant nor pushy.
Still having trouble getting people to respond to your emails? Click here to benchmark the rest of your email etiquette.
Posted Sunday October 16th, 2016, 8:31 pm by Dr Monica Seeley
Today is Information Overload Day when around the world people are trying to combat this silent disease which is zapping our energy. Email is one of the major contributors to information overload. (Although social media now too plays a significant part.)
It’s easy to improve one’s own personal email management but to start really reducing email and hence information overload means engaging your colleagues and then the whole enterprise.
One way is to have an email good behaviour charter to which everyone adheres as closely as possible. Ours is called the Nine Ps of Email Best Practice. Anyone who has attended either a Brilliant Email or Take Control of Your Inbox session will be familiar with it.
Here are the five Ps which can help you make the most difference on Information Overload Day by reducing the rounds of email ping pong and unnecessary emails.
- Put aside quality time to deal with email. Don’t let all those new emails derail your plan for the day.
- Prioritise what emails you need and where they land in your inbox.
- Provide time for the recipient. Don’t chase five minutes after sending. Allow at least 2 hours for a reply. If it’s that urgent – see 3.
- Pick the right medium. Email might be the easiest option but it is often the most inappropriate and inefficient.
- Pen your email in plain language. This significantly reduces the rounds of email ping pong.
Adopt these five Ps of good email behaviour across your working groups not just on Information Overload Day but everyday. This will significantly help reduce information (and email) overload which has become a burden on not just business but often our social lives too.
For more resources for Information Overload Day click here.
Posted Thursday October 6th, 2016, 6:18 pm by Dr Monica Seeley
How often do you look at an email and think hmm, this belongs in both folder A and B. Then you think, but will I remember which one it is in? Results, it just sits in the inbox. There is an easy solution. Make a copy and place it in both folders. Here is how for Outlook users.
1. Highlight the email in the usual way.
2. Hold down the right mouse button and drag it to the first folder of choice.
3. Release the right mouse button and from the drop down menu which appears choose ‘Copy’.
One word of warning – if the email has a large attachment and you have a mailbox limit, make sure you remove it and save it outside your inbox. Otherwise you will very soon use up your valuable storage space.
For Gmail users, give the email two ‘Labels’ and move it to one of the corresponding folders. It will then be visible in both folders corresponding to those labels.