Blogs

Showing items tagged with "Brilliant Email" - 17 found.

2017 World Email Ping-Pong Challenge Announced Today

Posted Friday March 31st, 2017, 8:08 pm by

Mesmo Consultancy is delighted to announce nominations are now being accepted for the 2017 World Email Ping-Pong Challenge. Email ping-pong is a ‘game’ played by millions of employees every day who send pointless emails back and forth instead of picking up the phone. But we digress – we want to find out who are the world’s best email ping pong players.

Have you been in an endless round of email exchanges or spotted a ping pong email game between two people which goes nowhere and often spirals out of control. How many emails did it involve and over how many days/weeks did it last? Tell us what is the longest round of email ping pong you have ever played or spotted? Gold, Silver and Bronze medals will be awarded and for the best two responses a copy of either ‘Brilliant Email’ or ‘Taking Control of Your Inbox’.

Please send your nominations either via email or leave your comments on this blog.

Email ping-pong is symptomatic of our addiction to email and poor business email etiquette. Often we forget to use other forms of communication which could be more efficient and solve the problem more quickly, for instance the phone or a face-to-face conversation (live or by video-link).

In January 2017 DMR stats reported that 269 billion emails are sent daily. In 2016 The Huffington Post reported that the average worker spends 6.3 hours a day on their email and The Economist highlighted that processing an email costs the average business just under $1 per email. So ten pointless rounds of email pong-pong means $10 down the sink. Played by ten pairs of employees at least five times a week – your business has now wasted the equivalent of $500 a week. Can you really afford to lose this much profit not to mention time and productivity lost?

Want to bow out of the World Email Ping Pong Challenge to improve performance and reclaim all this lost time and money? Then watch our latest Business Email Etiquette video on how to stop email ping-pong.

Here is a classic email Ping Pong Game in Action

  • Steve —> Rachel: Here’s the file we talked about
  • Rachel —> Steve: Great, what do you need from me?
  • Steve —> Rachel: Let me know what you think
  • Rachel —> Steve: I like it
  • Steve —>Rachel: Any improvements?
  • Rachel —> Steve: Perhaps, make the logo bigger, bolder
  • Steve —> Rachel: Like this?
  • Rachel —> Steve: No, that’s too big
  • Steve —> Rachel: Like this?
  • Rachel —> Steve: Yes, that’s much better
  • Steve —> Rachel: OK, anything else?
  • Rachel —> Steve: No don’t think so, but check with Zack in case he has any thoughts.

This email ping pong chain is already 12 messages long, and it will start a new ‘set’ with Zack…

If you want to save even more time managing email more efficiently why not call us now about our Brilliant Email Management workshops or buy yourself a copy of either Brilliant Email or Taking Control of Your Inbox.

Tags: , , , , , , , ,

Read this post... | Comment on this post

Emails from Venus or Mars

Posted Wednesday March 8th, 2017, 5:16 pm by

On International Women’s Day, it is timely to look at back at some research carried out by Mesmo Consultancy several years ago.

Not surprisingly, it showed that the differences between how men and women operate in business (and socially) carries over into how they communicate. For an in-depth review see Gender and Communication at Work edited by Mary Barrett and Marilyn Davidson and Managing in the Email Office by Monica Seeley and Gerard Hargreaves.

Meanwhile, here is a brief summary of the main difference.

CriterionMen and emailWomen and email
DeletingOftenHoarders keeping too much just in case
Subject lineLimitedMore accurate
SalutationOften noneNearly always included
ToneTerseFlowery
ContentShorter, crisper and to the pointRambling and often flowery
GossipOften – the main culprits email media disastersRarely
ImageryRarely included, but occasional includes text-speak emoticonsOften use stationary and ‘smiley’s’
Sign-offProfessional, bland but can be terseFlowery, often uses colour and fancy fonts

What as changed. Judging by the many emails I see, very little.

For more information and especially how to bridge the gap see first published in Brilliant Email.

 

Tags: , , , , ,

Read this post... | Comment on this post

Email Etiquette – 5S Formula for Writing Emails

Posted Monday February 27th, 2017, 9:36 pm by

How can you entice people to respond properly and in full to your emails? Try the 5S Formula for writing business emails which are polite, professional and compelling without being either arrogant nor pushy.

Still having trouble getting people to respond to your emails?  Click here to benchmark the rest of your email etiquette.

For more tips like these either buy on of my books such as ‘Brilliant Email’ or ‘Taking Control of Your Inbox’ or come on one of Mesmo Consultancy’s email management workshops.

Tags: , , , , , , ,

Read this post... | Comment on this post

10th International Clean Inbox Week – Day 5 – Keeping a Clean Inbox

Posted Thursday January 26th, 2017, 10:41 pm by

Day 5 – Pulling It All Together

Whosoever desires constant success must change his conduct with the times. Niccolo Machiavelli

Email overload is stressful and can also be an underlying cause of mental health issues.  Hopefully  you have reduced the email overload, have a clean inbox and improved your productivity and well-being.

Cleaninbox2

Now the trick is to keep your inbox under control and encourage others to follow suit.

Email addiction is one of the major causes of email overload. It’s the feeling that you must constantly check your inbox no matter where you are, what you are doing or what the time of day.  Moreover, we often default to email when of course there are a myriad of other ways to communicate. As many of you will know I am a great fan of pen and paper especially for saying thank you and taking ownership when being asked to do something rather than retorting with ‘send me an email’.

Day five is about taking stock, checking you are not suffering from email addiction and making plans to keep your inbox out of the email overload zone.  Here is our three step plan for the last day.

Step 1  – Check your level of email addiction

Use Mesmo Consultancy’s free Email Addiction self-assessment tool.  Identify your strengths and weaknesses and if necessary seek advice about how to control the urge to have another email fix.

In the coming days and weeks as you are about either to Reply/Forward or even ‘Send’ pause and ask yourself would an alternative be more efficient (eg talking, a discussion group on something like SharePoint, instant message etc)?

Step 2 – Review your action plan and goals

Look back to Day 1 and how much time you were losing. Now re-calibrate using our Cost of Email Misuse Calculator.  Where do you still need to make some changes?

Step 3 – Moving forward

How will you keep your inbox slim and control the email overload in the coming weeks?  Don’t let email rule your day.  Don’t feel you must check your email either first thing in the morning or every five minutes.  Rather try disconnect from time to time. The most productive people are those who prioritise their time and stay focused on the task in hand.

Do you have colleagues who would benefit from managing their email more effectively as you have now done?  Yes, then call  us now to ask about our Brilliant Email Management master classes. Otherwise how about giving them a copy of either ‘Brilliant Email’ or ‘Taking Control of Your Inbox’?secretary1Brilliant Email

Celebrate – Dare to share

Share your progress; EmailFacebookTwitter  (using #cleaninbox)  There is a prize (a copy of ‘Brilliant Email‘) for the person who has made the most outstanding progress.  For instance, had five days of empty inboxes, reduced the number of rounds of email ping-pong by improving their email etiquette etc.

For  more resource

Twitter_logo_blueFollow me on Twitter using #cleaninbox.

Facebook-Buttons-1-10-Join our Facebook page.

Thank you for joining us for this the 10th International Clean Out Your Inbox Week.  Feedback on how we can improve this event for next year is always appreciated.

Tags: , , , , , ,

Read this post... | Comment on this post

10th International Clean Inbox Week – Day 4

Posted Wednesday January 25th, 2017, 10:44 pm by

Day 4 – Brilliant Email Etiquette to Keep the Inbox Clean

I can feel the twinkle of his eyes in his handshake.  Helen Keller

Yesterday was Mental Health day in Canada initiated by Bell LetsTalk.  Email Overload is a major source of stress and contributor to mental health problems.  One of the quickest ways to stop email overload is to reduce the rounds of email ping-pong.  Using brilliant email etiquette to convey the right message, right first time will help. Moreover, you have less than five seconds before the recipient has formed an opinion of you for better or worse.  Poor email etiquette can damage your reputation in a nanosecond.Cleaninbox2

Based on using brilliant email etiquette, here are today’s four steps to reduce even further the level of email overload and hence keep the inbox clean and empty.

Step 1 – Benchmark your email etiquette

Use our special free email Business Etiquette Check List to benchmark your email etiquette.  Where and how can you improve?

Step 2 – Review your inbox for existing chains

Are there any email chains which could have been prevented if you had either communicated more clearly or planned ahead?  What lessons can you learn from these?

Step 3 – Review your email before hitting send

Ask yourself, what image am I conveying of myself? How clear and concise is my email based in the checklist at Step 1. Brilliant Emailsecretary1

Did you include an adequate greeting and closure to entice the recipient to respond properly?  For more tips on how email etiquette can help you achieve an empty inbox and reduce email overload see Brilliant Email chapter 12 and ‘Taking Control of Your Inbox‘ chapter 11.

Step 4 – Help others improve their email etiquette

Be bold. If you receive an email you cannot understand on the first reading, ask the sender what they are trying to say.  Send them a link to our Email Etiquette Checklist.

Dare to share

Share your progress; EmailFacebookTwitter  (using #cleaninbox)  There is a prize for the person who has used email etiquette most effectively (a copy of ‘Brilliant Email‘).

For  more resource

Twitter_logo_blueFollow me on Twitter using #cleaninbox.

Facebook-Buttons-1-10-Join our Facebook page.

PS. Don’t forget to keep cleaning up that folder of old emails which you created on Day 1 (and indeed any other bulging folders).

Tags: , , , , , , ,

Read this post... | Comment on this post